Complaints

At Redsolve we take complaints extremely seriously, although as a company we strive for perfection we acknowledge that in reality there are always issues which occur.

Should you feel the need to complain about our services we will ensure your complaint receives our utmost attention and is handled promptly and professionally according to our internal complaints procedure.

If you need to complain please write to:

Complaints Department, Redsolve, The Old Vicarage, Market Street, Castle Donington, Derbyshire, DE74 2JB

The next step

Our complaints team will acknowledge receipt within five working days and will aim to investigate and respond within four weeks. If we are unable to resolve the issue in this time, we will contact you informing you of the reason why we are unable to. We will then write to you within eight weeks of receipt of your complaint either with a full response or to advise that we are unable to resolve your complaint. It is at this point that you have the right to refer your complaint to our principle company, Two Financial Services Limited. If you need to escalate your complaint you will need to write to: Two Financial Services Limited, Unit 10 Orchard Court, Heron Rd, Sowton Industrial Estate, Exeter, EX2 7LL.

 

If you are unsatisfied with both our response and our principle company you have the right to escalate your complaint to the appropriate regulatory body (listed below).

Regulatory Bodies

Always mark the Envelope attn of complaints department.

Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS